WordPress
Sokkelund
Menus, booking and gift cards in one place
A WordPress website for the restaurant with booking, menus and gift cards gathered in one place.
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WordPress help
WordPress help when the site is down, hacked or suddenly slow
If you need WordPress help right now, you are in the right place. I have debugged WordPress sites since 2010, and most urgent problems, from white screens to hacked installations, are ones I have solved many times before. Write or call, and the same day you will know when I can look at it.
- I usually reply the same day
- Written estimate before work starts
WordPress help
The problems I most often help with
- White screen after an update. Almost always a plugin that has not been maintained.
- The site is hacked and sending spam. That means both cleaning up and finding how they got in.
- The admin has become unusably slow, typically because of a bloated options table.
- Forms stop sending mail after a change at the hosting provider.
- Pages have vanished from Google because a setting got switched off by mistake.
How I debug
First I find out what happened, and only then do I fix it. A surprising share of the help people have received elsewhere consists of switching things off until the error disappears. Then it comes back three weeks later.
I ask for hosting and WordPress access, take a backup before touching anything, and note everything I change. Afterwards you get a short message on what was wrong, what I did, and how to avoid it going forward.
If your site is hacked
It is more urgent than people think. Not because of the site but because of the domain's reputation: Google flags quickly, and the flag takes longer to shed than it took to earn.
I clean the files, check the database for injected scripts, rotate all keys and passwords and read access logs to find the way in. If it was an outdated plugin, I will say so, even if it is one somebody paid for.
What you get
Concrete deliverables, not a report of recommendations someone else has to find time for.
- The cause found and fixed
An error that only gets hidden comes back, and it is more expensive the second time. So I look for the cause.
- A backup before anything else
Files and database are secured before I touch anything, so there is always a way back.
- A short written summary
What was wrong, what I changed, and what prevents a repeat. A couple of paragraphs, not a report.
- Help without a subscription
Most urgent jobs are one-offs, and I do not sell a service contract on the back of an error.
The work in practice
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Energii
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Ringkøbing Fjord Museer
10 museums gathered in one website
A WordPress website bringing together museums, experiences and visitor information from across Ringkøbing Fjord.
Visit ringkobingfjordmuseer.dk
How it works
Four steps. You know what happens when, and you can stop after any of them.
- 01
We walk through the job
A 20-30 minute call where you describe what needs to be built or repaired. I ask about platform, access and deadline, and tell you honestly if the job sits outside what I am good at.
- 02
Review of your code
Small jobs get a price after a short clarification. If a larger existing project needs a technical review first, we agree the price and scope of that review before I open the code.
- 03
Written quote with a clear scope
You get a firm agreement on what is included, what is not, and when it will be ready. If the scope changes along the way, we deal with it openly instead of letting it drift.
- 04
Delivery in your own setup
I work in your own repository and your own hosting and deliver in pieces you can see and approve. When we are done, you have the code, the access and documentation that makes you independent of me.
Brands I've worked with
Frequently asked questions
- What does WordPress help cost?
- It depends on the type of error, whether the site is down or just misbehaving, and how messy the installation is under the hood. Describe the problem, ideally with a screenshot, and I will state a concrete price before starting. You will hear from me the same day.
- How quickly can you look at it?
- If the site is down, I prioritise it, and you get a same-day answer on whether I can take the job today or tomorrow. I do not promise what I cannot keep.
- Do you help even if you did not build the site?
- Yes, that is by far the most common case. By now I have seen most themes and plugins on the Danish market, so finding my way around an unfamiliar site rarely takes long.
- Do I need a retainer to get help?
- No. Most urgent jobs are one-offs, and that is how it should be. If it turns out something more fundamental is wrong I will say so, but the decision about further work is yours.
- What do you need to get started?
- Administrator access to WordPress and access to your hosting or FTP. If you do not have the credentials, I will help figure out where to get them.
- Can you help outside Copenhagen?
- Yes, all debugging happens remotely, so I regularly help companies in Aarhus, Odense, Aalborg and the rest of the country. Distance makes no difference to how fast the error gets fixed.
- What exactly do you do when debugging?
- Backup first, then surfacing error messages and logs without exposing them to visitors, followed by systematically narrowing down the cause. The fix comes last, and you get a short summary of it all.