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Mikkel TschentscherWeb Developer
DanskEnglish

Shopify help

Shopify help when a small thing acts up and support does not cut it

Many people looking for Shopify help have a small, concrete task: a section that should behave differently on mobile, a shipping rule that hits wrong, or an app clashing with the theme. I have solved thousands of variants of those since 2010, and you need neither a subscription nor a minimum contract.

+45 22 51 31 79
  • I usually reply the same day
  • Written estimate before work starts
Mikkel Tschentscher

  • Dedicated and capable like no one else

    I have never come across a developer as dedicated and capable as Mikkel.

    Jonas Krogslund(translated from Danish)

  • Helpful and lightning fast to reply

    Mikkel is seriously good, helpful, lightning fast to reply — and on top of that he is a nice person.

    Trine Handskemager(translated from Danish)

  • A fast, trouble-free process

    Mikkel delivered competent, professional work setting up my website. Everything ran quickly and without a hitch.

    Sisse Find(translated from Danish)

Read every review

Shopify help

What I most often get asked to help with

  • The theme needs changing in a specific place and the built-in editor cannot do what is needed.
  • Two apps write to the same spot on the page and break each other.
  • Shipping and pickup rules do not match reality, particularly around parcel shops.
  • Conversions get counted twice or not at all in Analytics.
  • Product feeds to Google or Meta get rejected for missing fields.

How it works

You describe what is acting up, ideally with a screen recording if it is visual. I reply with what I think the cause is and what it costs to fix. On scoped jobs you get a fixed price, so you do not have to think about hours.

I always work in a duplicated theme first, so the live store is not touched until you have seen and approved the result.

When Shopify's own support is enough

Shopify's support is good at everything concerning the platform itself: billing, payment setup, domains and settings. If the problem is of that type, I will say so, because there is no reason to pay me for something support solves for free.

My help begins where support lets go: in the theme's code, in conflicts between apps, and in everything built specifically for your store.

What you get

Concrete deliverables, not a report of recommendations someone else has to find time for.

  • A fixed price before start

    On scoped jobs you know the price before I open the theme, and it holds.

  • Changes tested in a duplicated theme

    The live store remains untouched until you have seen the result and signed off on it.

  • An explanation of the fix

    What was wrong and what I changed, so the next person does not start over.

  • Freedom to stop

    Every job stands alone. No punch cards, no subscription and no notice period.

The work in practice

View all cases

How it works

Four steps. You know what happens when, and you can stop after any of them.

  1. 01

    We walk through the job

    A 20-30 minute call where you describe what needs to be built or repaired. I ask about platform, access and deadline, and tell you honestly if the job sits outside what I am good at.

  2. 02

    Review of your code

    Small jobs get a price after a short clarification. If a larger existing project needs a technical review first, we agree the price and scope of that review before I open the code.

  3. 03

    Written quote with a clear scope

    You get a firm agreement on what is included, what is not, and when it will be ready. If the scope changes along the way, we deal with it openly instead of letting it drift.

  4. 04

    Delivery in your own setup

    I work in your own repository and your own hosting and deliver in pieces you can see and approve. When we are done, you have the code, the access and documentation that makes you independent of me.

Brands I've worked with

  • MT Højgaard Danmark
  • Egmont
  • NNIT
  • Visma
  • Lomax
  • Pascal
  • able.
  • OOONO
  • Novo Nordisk Fonden
  • Energii
  • Maersk Tankers
  • Nordkysten Entreprenørfirmaet

Frequently asked questions

What does Shopify help cost?
It is determined by the size of the job, whether the fault first has to be found or is already known, and how many apps are involved. Describe the problem and you get a fixed price before I start, with a reply the same day you write.
Do you have a minimum charge?
I am happy to take small jobs, but genuinely tiny things are honestly more expensive through me than through Shopify's own support. I will say so if that is the case, instead of sending an invoice.
What Shopify jobs can you help with?
Anything requiring code or technical debugging: theme fixes, app conflicts, shipping rules, feeds, measurement and integrations. If it concerns billing or account settings, Shopify's own support is the right place.
Do I need to give you store access?
Yes, a staff account with the permissions the job requires. It can be closed again afterwards, and I never ask for more access than necessary.
Do you help stores outside Copenhagen?
Yes, the majority of jobs come from the rest of the country: Aarhus, Odense, Aalborg and many smaller towns. Everything is solved remotely, so your address only matters for the invoice.
How fast can the job be done?
You get a same-day reply with an assessment and a price. Small, scoped fixes are typically done within a few days, depending on what else is in the calendar.
Can you help us get started on Shopify?
Yes. Store setup, product structure, payments, shipping and domain. The setup itself goes faster than people expect; it is the product data that takes the time.

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